Payment Policy

At Elivarena, we provide a variety of safe and reliable payment options to guarantee a seamless checkout process. For your security and convenience, all transactions are processed in real time at the moment of purchase.

Accepted Payment Methods

We currently accept the following secure payment methods for customers in the United States:

  • Credit/Debit Cards: Visa, Mastercard, American Express.
  • Digital Wallets: Google Pay.

Currency for Transactions

All transactions on our website are processed in USD ($ - US Dollar). If you are shopping from outside the United States, please note that your bank may apply currency conversion fees.

Secure Payments & Encryption

Safe and secure shopping is our highest commitment at Elivarena. Every transaction on our platform is protected by SSL (Secure Socket Layer) encryption, guaranteeing that your personal and payment details remain completely safeguarded. Furthermore, we maintain strict PCI compliance and never store credit card information on our servers; all transactions are securely processed by certified, third-party payment gateways.

Payment Confirmation

After a successful payment, you will receive an order confirmation email with your order details. This confirms that we have received your payment and have started processing your order. If you do not receive a confirmation within 24 hours, please check your spam folder or contact us at info@elivarena.com.

Failed or Declined Payments

If your payment is declined, we recommend double-checking your card details, billing address (must match the card), and available balance. If the issue persists, please contact your bank or card provider. You may also reach out to our support team at info@elivarena.com for further assistance.

Payment Disputes

If you believe there has been an error or unauthorized charge, please contact us immediately at info@elivarena.com. We take all payment concerns seriously and will work with you to resolve any disputes as quickly as possible.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

    Customer Service (Opening Hours):

    • Monday - Friday:  09:00 - 18:00 (EST)
    • Saturday and Sunday:  10:00 – 16:00 (EST)