Privacy Policy

Last updated: April 15, 2026

This Privacy Policy outlines how Elivarena (“the Site”, “we”, “us”, or “our”) gathers, utilizes, and shares your personal information when you browse our website, utilize our services, make a purchase from elivarena.com, or otherwise correspond with us.

Throughout this Privacy Policy, the terms “you” and “your” indicate you as the user of our Services. We manage and process your personal data in full compliance with relevant United States federal and state privacy regulations, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. How We Collect Your Personal Information

We collect personal information from three main sources:

  • Information You Provide Directly: Contact details (name, email, phone), billing/shipping addresses, payment confirmations, and customer support history.
  • Information Collected Automatically: Usage data collected via cookies and similar technologies, including IP address, device type, browser information, and Site interaction patterns.
  • Information from Third Parties: Data from essential service providers like Shopify (our e-commerce platform), payment processors, and US-based shipping partners to fulfill your orders.

2. Use of Personal Information

We use your personal information to provide you with our products and services, which includes:

  • Fulfilling Orders: Processing payments, arranging for shipping, and providing you with invoices and/or order confirmations.
  • Communication: Responding to your inquiries and providing updates on your order status.
  • Security & Fraud Prevention: Screening our orders for potential risk or fraud.
  • Marketing: Providing you with information or advertising relating to our products or services (only where you have provided consent).

3. Cookies & Tracking Technologies

We utilize cookies to ensure the proper functionality of our website, remember your personal preferences, and analyze our traffic patterns. You maintain the right to manage or restrict these cookie preferences directly through your browser settings. Please be aware that disabling specific cookies may impact or limit your overall shopping experience.

4. How We Share Personal Information

We do not sell your personal information. We only share information with trusted third-party service providers to help us use your personal information as described above:

  • Service Providers: Such as Shopify (our store engine), payment gateways (e.g., Stripe, PayPal), and US carriers (USPS, UPS, FedEx).
  • Compliance with Law: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive.

5. Data Security and Retention

We implement industry-standard security measures, including SSL encryption and PCI-DSS compliance, to protect your data during transmission. We retain your personal information only as long as necessary to fulfill your orders or comply with US legal and tax obligations.

6. Your Rights (US & California Residents)

Depending on where you live in the US (notably California), you may have the following rights:

  • Right to Know: Request to know what personal information we have collected about you.
  • Right to Delete: Request the deletion of personal information we have collected from you.
  • Right to Correct: Request that we correct inaccurate personal information.
  • Right to Opt-Out: Request to opt-out of the "sale" or "sharing" of your personal information (note: Elivarena does not sell your data).
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

7. Contact & Complaints

If you have questions about our privacy practices or wish to exercise your rights, please contact us at info@elivarena.com.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

    Customer Service (Opening Hours):

    • Monday - Friday:  09:00 - 18:00 (EST)
    • Saturday and Sunday:  10:00 – 16:00 (EST)